CreditCards Blog

Hi all,

I just thought I would write about a success (well I think its won but we will see) I sent them a letter about the PPI on my storecard account a week ago, spoke to them today - they confirmed they had looked into my allegation but were trying to fob me off with "its been on there for 4 years why have you only just noticed crap" I pointed out to them that I didnt care a jot how long it had been on there. I then asked them to comply with my requests and not only answer my questions re the sales process but to forward my signed agreement to this rip off - she came back to me and said they didnt have it!
I then asked her to calculate the total premium paid, inclusive of interest paid on the premiums as well as the statutory 8% - she advised me this amounted to just shy of 250.00!

I then spoke to an operations manager who again wittered on about its taken 4 years blah blah blah - when I pointed out that this was the equivalent of theft he did not like it, I also threatened him with court action - he then started going on about getting the original agreement checked, I pointed out to him that his underling had already tried that one and that they didnt have one - to that he answered "oh well it will be found in your favour then"
So he has assured me that they will be in touch before 13.00 tommorow with a resolution and hopefully a full settlement

I cant believe how easy its been so far and more to the point how they can have such inferior archiving policies - thinking about it I dont even remember sigining for the card!

Anyway fingers crossed for tommorow, if any one needs any help with these cretins let me know!

Hello well as I suspected they have coughed up!

Had a phonecall from a "manager" this morning who was trying to defend again and put the blame against me for not raising this earlier bearing in mind that the PPI had been on account for the last 4 years. She banged on about proving it with the signed agreement again - I pointed out again that I was told yesterday there wasnt one - she said we will see. Got a phone call at 13.00 stating that they had processed a refund of 238.45 which was inclusive of the 8% statutory. When I asked about the fact that I had been charged 39.9% on top of the premium charged each month she stated that she would call me back with a recalculation - about an hour later she phone back and said that a further refund had been processed for 94.11 and that my account now had a credit balance and would I like a cheque for the credit balance! - Total won 332.56!
Knew they didnt have a leg to stand on when they started wittering on about the fact its been on the account 4 years and I have only just raised it - Merry Xmas to me, and furthermore goodbye to Creation Financial!!!

Anybody that needs any guidance in dealing with them (they are !!!!!cats trust me) feel free to contact me

It's only recently I've realised how much of a con PPI has been - pays out something like 10% of what it ingathers, which is miles less than any other insurance.

I'm glad you got it sorted out and I expect PPI will soon wither and die.

Well done. :beer: