According to MBNA a number of customers are unable to login to their web site, obviously that means they can't look at their online statements or pay via the site. The upsetting thing is that they say they have known about this for up to 5 weeks, don't know which customers it affects, don't know what is causing the problem and have not posted anything on their login page to indicate that there is a problem.
If you are a MBNA customer and get the following or simiar error message when accessing the MBNA web site (http://www.mbna.co.uk or http://www.bankcardservices.co.uk) then it's probably not your fault.
Error: 500 SC_INTERNAL_SERVER_ERROR
Why the bank has not posted something on their login page suggests to me that they don't care if customers are concerned and don't want to generate bad publicity because they have a problem with their online banking system.
It's been working fine for me. Have you tried resetting your computer/browser?
its been working fine for me as well
This is the error that I get from their site, just spent 15 minutes on the phone to a CSR telling me it's my computer.
Error: 500 SC_INTERNAL_SERVER_ERROR
I work in IT and know it is not my computer!
I have tried my account on a laptop running Xp, desktop running Vista and an iMac.
Apparently from their side they can see me logged in, when I explained that I see the error above they told me that again its my equipment.
Internal Server Error means - internal their side, i'll be writing to them enclosing a cheque then shutting down my account.
i'll be writing to them enclosing a cheque then shutting down my account.Calling their freephone number and paying by debit card would be quicker and cheaper.
This is the error that I get from their site, just spent 15 minutes on the phone to a CSR telling me it's my computer.
Error: 500 SC_INTERNAL_SERVER_ERROR
I work in IT and know it is not my computer!
I have tried my account on a laptop running Xp, desktop running Vista and an iMac.
Apparently from their side they can see me logged in, when I explained that I see the error above they told me that again its my equipment.
Internal Server Error means - internal their side, i'll be writing to them enclosing a cheque then shutting down my account.
Are you still getting those messages? I've been logging on and off MBNA.co.uk in the past several days including today and it's been working fine.
Yorkshireboy: You'd think it would be but when I called their freephone number and tried to pay the full amount they told me they are not a 'clearing bank' so can't take my payment. No wonder they're all up !!!! creek, frankly i'm glad they are now.
MajorTom: I had this problem when I logged on at 18:00 today. Same as I had over 5 weeks ago, as you say yours is fine so you mustn't be one of the unlucky few that are affected. Believe me you would be going bat !!!! right now if you where.
......When I had problems logging in to http://uk.virginmoney.com to service my Virgin card I successfully accessed my account through www.mbna.co.uk (http://www.mbna.co.uk)
Maybe you could try the reverse?
Just went to the site www.mbna.co.uk - got the same error but then back pressed the back key on my mac keyboard it said server error, so I went forward - shift and backspace and i've logged on - can see my account now!
I'm going to quickly pay this mother off then run away!! Good thinking yorkshireboy i'm well impressed.
Update:
Just paid it off in full - No more debts for me!!!! Thank you so much this has been driving me nuts for weeks. Its lifted my mood as you can probably tell! Cant stand things that go wrong that you have no control over!
Its not been working for me either for the past week or so. Phoned up a few days ago, and was told basically not to bother trying until the new year! Don't really think thats good enough. I'd expect problems like these to be fixed within 24 hours nevermind about weeks!
mcrook - don't understand how you got in - tried going back then forward again, but I just get the same error :confused:
I've also been unable to login for the past week. They told me (6 days ago) that it should be fixed in the next day or so! Time to close the account, I think.
Any news from anyone else also having the problem?
I still can't get in.
Bungee88 sorry for getting back to you so late. I have just tried to replicate what i did on the mbna site 5 days ago but i cant get in now either, I get the usual frustrating error:
Error: 500 SC_INTERNAL_SERVER_ERROR
Written a letter of complaint with my credit card cut up in the envelope. This is a huge waste of my time.
Written a letter of complaint with my credit card cut up in the envelope. This is a huge waste of my time.
I hope you sent it via recorded delivery!!! The last thing you want is someone obtaining that letter and using all your card details!
Hell yeah! Sent recorded delivery so there will be no denying they ever received it either! Even if they did get hold of my card I'd never know what the damage was as I cant logon!!!! ha ha
I've been having the same error all week too (for my Virgin CC Account), but I just noticed that once you get the error displayed, if you hit your browser's refresh button you get in properly.
I've been having the same error all week too (for my Virgin CC Account), but I just noticed that once you get the error displayed, if you hit your browser's refresh button you get in properly.
That actually works - thanks! :j
Still don't know why we are getting that error, and why it would only be effecting a minority of customers?
I've been having the same error all week too (for my Virgin CC Account), but I just noticed that once you get the error displayed, if you hit your browser's refresh button you get in properly.
Thank you, that works for me too! I'm sure that I tried that last week and it didn't work so they must have done something in the last few days.
Yes they must have changed something for sure, it didn't do that last week although when I was pressing back then forwards it worked, however that pretty much like pressing the refresh button (although the back then forwards should actually never work on a financial site it did for a bit).
Just tried this and it doesn't work: ( (for me anyway I get this:
This servlet does not support the GET method.
Oh well....
Thank you, that works for me too! I'm sure that I tried that last week and it didn't work so they must have done something in the last few days.
Guys - I work in Software Engineering, currently in Web Development, and must warn you that doing this (refreshing on an error page) is potentially a security risk and would advise against it.
I would phone them up and state this, and tell them that is the reason why you're closing your account.
Relatively speaking; if you are in a secure connection (be it with your bank, credit card provider, etc), never use refresh, back or forward buttons.
500 means an unspecified internal server error; to be perfectly honest I am very surprised they haven't fixed this judging by the timescales its taken.
Then again, they may have fixed it, and it may be your browser accessing something that doesn't exist anymore, then you must try the following:
Delete your browsers temporary files:
For Firefox:
Click Tools > Clear Private Data
The standard settings may do enough to refresh your browser
Fore Internet Explorer:
Click Tools > Delete Browsing History
A popup will appear, at the bottom, click "Delete all..."
This may take some time
Restart your browser (close all windows, and open a fresh one)
Attempt to login again
If you still get the error; then this is most likely their problemWithout getting too technical, when you visit a website using www.sitename.com, this address translates into an actual server address; which uses a DNS to translate this - and this can take some time for users browsers to pick up this change. So, this would explain why some people aren't experiencing problems, and some are.
Hopefully this will help some of you!
I complained to Virgin about this problem over 3 weeks ago. They didn't really take it seriously and basically said MBNA run our website and we've told them. I then received a letter saying they might do something within 4 weeks of the complaint. I now have a letter saying:
"we have not had any reports of any technical issues".
I have tried Firefox, IE and Safari without any luck until today when I managed to log on the second attempt, and even then it took two attempts to get my account information. I was also not able to pay more than the minimum over the phone and ended up doing a transfer from my online bank.
They claim I have successfully logged in when I haven't and "we have now exhausted our complaint process; therefore I must inform you that this is our final response on the matter".
Personally, I am shocked at their complete lack of concern, if the website is not working and obviously has not been thoroughly tested then who is to say it is secure?
Either way, I have opened a new credit card and balanced transferred off my Virgin card and I will make a complaint to the financial ombudsman. I will do what someone else on here has done and that is to return the credit card in pieces. They don't deserve to have any customers with that attitude.
Hi thanks for the security advice, I work in IT so it was a little bit irresponsible for advising hitting the back and forward button but i'd pressed the back space by accident then just went forward again through force of habit. Sorry i didn't think that others wouldn't think on that this was a risk. Suppose anger clouded my judgement!
Madcatwoman you have experienced the same 'help' desk that I had. Exactly the same conversation. I'm so relieved that this is a problem others are having as i've been losing the plot over this for a while.
I'm still awaiting a reply to my letter but it only went off on Saturday morning.
Dualcyclone guess when you work in IT as well its astounding that they haven't fixed this, where I work we'd be fried alive for this!!!
I have just spoken to MBNA. It appears this problem has been on going for the last 6 weeks. There website is managed by some third party contactor. I did manage to speak to one on them but thier is english was so bad I could not understand much of what they were saying. It appears a "team" of engineers are working on the problem. They cannot give a date when this problem will be resolved.
I've just got in normally for the first time in a couple of weeks!
Anyone else tried it today?
I've just got in normally for the first time in a couple of weeks!
Anyone else tried it today?
Yes, working again for me too today. About time!
Yep confirmed now working. I wonder if my email to theregister.co.uk had anything to do with it?
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