I am new on here and could really do with some advice! I have a MBNA card and have a small amount owing on it. I had an oversight with the payment date (thought it was 5th but was the 1st) I called them on the first and was told I could pay by Debit card but this would be classed as a late payment as it takes 4 days for card to clear. I also was told I would probably lose my promotional rate (0%) however I was given another number to call regarding this. I asked why it would take 4 days as I thought debit card was instant payment (it is when I top up my mobile!!!) They had no answer for this. I then asked if this late payment would be registered in credit file and was told not sure but to speak to the other department about this. Anyway I called the "other" department and after some time on hold was told that "out of courtesty" they would "honour" my promotional rate, however when I asked about late payment being recorded they said it would be recorded on my credit file. I asked why as I had paid on the day it was due. They had no real answer for this. I then said that if I'd sent a cheque and that cheque had arrived on the due date they would still have to wait 3 workings days for cheque to clear, again they had little to say about this!
So am I right in thinking that payment by a Debit card is instant??? I'm a bit confused by the whole thing to be honest. I could use some advice please.
Thankning you in advance
Sarah
So am I right in thinking that payment by a Debit card is instant??? I'm a bit confused by the whole thing to be honest. I could use some advice please.
Thankning you in advance
Sarah