Home-Refund from on-line retailer - barclaycard

Refund from on-line retailer - barclaycard


not sure if im on the correct board but i need some barclaycard advice, I returned a faulty item to an on-line retailer who advised me I could have a refund. They messed me about for a month saying its been done, then it takes 28 days then it wasnt done but was being processed ???:mad: so i contacted Barclaycard to try and get my money back, they said they will dispute it and allow 28 days for a resolution,

Its been 2 months now and still no refund, nothing from Barclaycard.


I always believed that barclaycard offered automatic purchase protection and i would be covered should this sort of thing happen :confused: is that not the case ?


can anyone offer any advice, its a fair bit of money so if they wont re-claim the money I will use the small claims,


TIA

mishka

Have you chased Barclaycard for it? If so, what have they said?

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