Has any one had any of their MBNA SonyCard Pulsebeats taken away

Home-Has any one had any of their MBNA SonyCard Pulsebeats taken away

Has any one had any of their MBNA SonyCard Pulsebeats taken away

Has anyone else out there got an MBNA SonyCard credit card?

I have had one of these almost since they were first launched around 2000/2001. They were originally operated by The Bank of Scotland who were very easy people to contact and get on with. The card is now operated by MBNA who are exactly the opposite in my view.

I had, up until last month, accumulated nearly 28,000 Pulsebeats. These are reward points that you get for every 1 you spend using the card. They can be redeemed against various Sony products that feature in the Pulsebeats catalogue. Obviously some things are well out of reach - a Sony PS3 would require you to spend going on for 100,000 to achieve the points needed. But at the lower end of the scale, you can trade 1500 points for a DVD.

There as always been a clause deeply embedded in the Terms & Conditions (T&C) that states that any points that are 3 years old will expire. In the 7 or 8 years I have had the account, not once have any points been taken away, Idon't know why that is.

I always kept a check on the how many I had, but I just let the points accumulate. It never really entered my mind to check if any points were going to expire, because for those first 5 years or so they didn't - it was nigh on impossible to do anyway because I don't keep statements going back that far, but I would have thought that it would be well in MBNA's capability to tell me, but evidently they can't. The strange thing is in those years no points have ever been deducted, until now.

MBNA have seen fit to take nearly 13,000 points off me in one foul swoop. It's as though they felt that they had some catching up to do. I wasn't given any advance notice of this which would have given me a last fighting chance to redeem them. To get those points back, (which I can't), I would have to spend around 13,000.

They did it without warning or notice. I accept that it is a T&C, but the manner in which they have done it I find absolutely appalling. They could have given me a month's notice by letting me know on the previous statement but they didn't. They just did it. I have spoken to them and sent them a letter, but they just keep repeating back to me that it is in the T&C and hiding behind this clause. Absolutely no customer care has been shown whatsoever, and no sign of returned loyalty for the 7+ years I have been with them. They can't even tell me how many points are going to be expiring on my next statement, (because they are now obviously operating on a rolling month by month review).

Has anyone else got one of these cards and have you experienced the same as me? Do you feel aggrieved? Do you feel that they should reinstate your points and give you a last chance to redeem them? You must write to them and show your displeasure.

I will be very interested in all of your views.
------------------------------------------------------------------------
Sony Card have responded to the comments and postings made by many contributors to this forum who are all aggrieved customers of Sony Card/MBNA and have all had cause to raise issue as a result of having Pulsebeat reward points removed in or around December 2008.

The response is favourable to all Sony Card customers. I have copied the text content of that response below but for any new comers to the forum who wish to find out more I direct you to Post #40.

Here is Sony Card's response:

We are obviously concerned by the anger caused by the recent expiry of points and wanted to address / resolve the issues raised.

Firstly, under the Sony Card terms, points expire three years after they are received. This has always been the case.

However, the points which expired last month relate to those earned prior to November 2005. This was the date that administration of the points passed from HBoS to MBNA. For simplicity and to avoid confusion in card member’s minds we decided to reset the point’s age to zero from that date.

The effect was that, as a token of good faith, we extended the life of these points to allow card members more time to accumulate and redeem even better rewards. Sadly, we cannot allow points to continue in perpetuity, so from now on points will expire after their three year life is completed.

As a result of feedback, we are looking at ways in which we can make redemption even easier so that members will not have to wait to redeem. We will also be looking at how points expiry is communicated in the future.

In the meantime, as a token of our good faith to our members we are actively reviewing individual cases with a view to finding a mutually beneficial resolution.

If you would like to contact us directly you can do so at sonycard@eu.sony.com (sonycard@eu.sony.com) and we will happliy consider your case.

Hi Shanker,
Welcome to the world of frustration, I just got my statement today and sonycard have wiped over 70,000 points from my balance _pale_. I was all set to order a new TV this month but no longer have enough.

I rang them mid november to see if I could do the deal there and then, but I needed just a few more points to get the tv I wanted. They wouldn't update my pulsebeat balance with my recent purchases in November and they said I would have to wait until after 4th December for them to be added. Low an behold my statement comes today and all these points have been removed. I suspect this phone call has alerted them to my points level and they wiped this huge chunk off me that they deem to be expired.

However I have rang sonycard and put in complaint, but it's a long wait on the phone to put through to someone who will only say 'it's in the T&C's' and that 'they can only send off a complaint form off to their marketing dept to see what can be done'. (the marketing dept will be the people make a decision on whether or not to reinstate my points).

The current T&C's state this:
Any Pulsebeats held on your Pulsebeats account will expire 3 years from the date on which they were credited to the Pulsebeats account. When redeeming Pulsebeats, the oldest points will be deducted first.

There is no way i spent £70,000 in one month 3 years ago in order for them to expire all at once at the end of november 2008 and the existing point tally has been ever growing until this month.

To say I'm upset is an understatement, i feel duped, there is no way I could afford to buy a new tv outright as I have a young family to feed. I wanted the TV as a surprise for my two boys for christmas as our other is rather decrepid and faulty.

It would be good if we can keep in touch regarding this.

Hi,
I read your posting today, and it prompted me to join up to the Forum, just so I could reply! I received my December statement today, absolutely shocked of having had 41,000 points expired off the card. After a 45 minute hold on the phone to Customer Services, I finally spoke to someone who advised there is nothing they can do and the expiry is part of the T&C's. I eventually got hold of the the address for the marketing department, whom I am scripting a letter to this evening and will be sending Recorded Delivery to tomorrow.

I will be giving MBNA 2 weeks to reply and then will proceed to contact Sony and VISA who are obviously the card issuers and promoters behind the scheme, failing that I will continue my pledge for point re-instatement by contacting the Ombudsman.

There is no note on the account when online, paper statement or even pulsebeats website, the only document of this is within the T&C's and realistically when was the last time you read the 5 pages of bank T&C's????

This is an absolute disgrace, I am appalled at Sony being involved in this exceptionally bad customer service and underhand misleading promotion and furthermore that up until now have not had any points expire on my card (which I have been a loyal SonyCard customer for over 5+ years), where is the consistency in expiring points??

Talk about waiting for a Credit Crunch and then claw back every promotional offer you can from your customers... if MBNA think I am staying a customer after this, they have got another thing coming, unless they get my points re-instated, even if just for a month so I can select some DVD's... unfortunately I had my eye on the 32" TV which I was only a few hundred points from achieving!!!

Wow, you have my sympathies dear friend, I can see a big pattern about to emerge here!

Do share your knowledge of the marketing dept address.

It will be interesting to see who has the highest amount nicked I am leader so far and I'm an average spender there must be people higher.

I am another Sonycard customer who is feeling very betrayed. We had nearly 50,000 points wiped from our account on our last statement. We have never redeemed any points and were almost at the 115,000 we needed for a television.

Lengthy calls to Sony has resulted in the same answer - it is your responsibility to read your terms and conditions. We have had the account for 7 years, so don't understand why no points have been removed before now if they expire every 3 years!

Last Friday I was told that the marketing department (apparently no-one there is allowed to speak to members of the public) were responsible and they would be contacted on my behalf. I have just had the response - they will do nothing at all about it.

We are now going to write to Which? and to Sony at this address:
Sony Pulsebeats Team
Complaints Department
Po 1004
Chester Business Park
CH4 9WW

Obviously they have no regard for customer loyalty at all.

If all attempts to get our points reinstated fail then, we will spend the points we have left immediately and cancel our card.

I will keep checking this thread to see what responses people receive.

Good luck to everyone trying to get their valuable points back!

Hi CGH,
Sorry to hear that,

I think everyone needs to write to the same organisations, so they hear multiple voices.

Is it possible to alert Martin Lewis about this? The more people who complain the more likely we are to get something done about it. I imagine there must be a lot of people who were expecting to redeem their points before Christmas who have had a nasty shock.

Another thought - all loyalty points which are transferred into paper vouchers (Tesco Clubcard, M&S, John Lewis, Debenhams etc) all have expiry dates on them, which immediately and rightly transfers the responsibilty to the customer. I wonder if Sonycard should be putting expiry dates of points on our statements?

If anyone can offer up suggestions on where our voice can be heard please share.

Shanker offered up a good one...

Personal Financial section in the Mail on Sunday
Tony Hetherington
The Reader's Champion
Financial Mail
2 Derry Street
London
W8 5TS

I have also lost 7k points, I have also spoken to both Sony pulse beats on 0870 036 2444 & MBNA today, who both have said that they will not be reinstating the lost points.

I have been with them for ~7 years & this has been the first time they have removed points.

Is this an annual event or will this happen monthly once points reach 36 months?

I also will be writing to Sony highlighting this disappointment.

Martin HELP!!!!

Sorry to hear guys, kinda sucks to say the least, best get in touch with Watchdog as well and maybe they can look into it.

With MBNA myself with the Liverpool FC visa loyalty card but will think about canceling it as when I applied for the card was promised a LFC shirt.wallet,subscription to LFC magazine & days training with LFC star but the only thing I got was the shirt, called MBNA a few times to question this but they don't seem to care. MBNA does seem like a very dodgy outfit.

Hope you guys get the result you wanted. Guess anyone else thinking of taking out a MBNA card best beware.

I fail to see how you can complain when its in the T&Cs? Thats all MBNA will say

I fail to see how you can complain when its in the T&Cs? Thats all MBNA will say

it's the way it's been done making you believe you have points when you don't, and in my case them getting wind of the fact i might be placing an order and removing them.

not the way to treat long serving customers.

My original T&C's from 2001 when I opened the card do not clearly state that points expire in 3 years.

Is this an annual event or will this happen monthly once points reach 36 months?

Well we've yet to find out it how frequently this is going to happen, it would appear sonycard have just started a pruning process.

If you know anyone with a lot of pulsebeats tell them to blow them all now!

How do we get the information to Martin Lewis - isn't this the guy who features on the Jeremy Vine show on Radio 2 on a Friday afternoon?

We need to go very, very public with this. We need to shame these shysters immediately.

If anyone knows how to do it - then do it as soon as you can.

I know when he appears on radio1 they request people to send in questions to an email address prior to his piece, i presume they will do the same on Jeremy Vine.

Jimmy and all of you aggrieved contributors.

It is great that you are all getting involved - it is what is needed, so keep it coming and if you can post threads and posts on other websites. I have put one up on Yahoo! Answers, so go there and start causing a storm!

I have thought about this logically and I believe that what they have done is play catch-up initially and now they are going to remove any points that were earned exactly 3 years ago on a month by month rolling basis. So do not be surprised to see another reduction on your next statement.

The other thing is you must not be tempted, having set targets on what you were going to redeem the points for, to try and spend, spend, spend to regain those points. I fear for the worst - they are lost. And whilst you are spending at the front end gaining the points you thought you lost, at the back end they are removing them as fast as you are earning them. You will be entering their web of financial deceit.

The best we can all hope for is that through a class action we all get our lost points reinstated so that we can have one last chance of redeeming them. Whilst this is going on - because the demand on the Sony stock will be high, we should be asking, nay demanding a reasonable period of amnesty in which to do it until we have all had a chance of redeeming our expired points.

Both organisations hould be told to stick their T&Cs where the sun don't shine and start giving back a bit of loyalty and customer care.

http://www.bbc.co.uk/radio2/shows/vine/

contact form here, he is on somewhere between 12 and 2pm, get emailing.

Yes I have done it.

Also send a text to 88291 alerting the show.

Do it as soon as you can preferably now if you can!

I have tried phoning the number - 0500 288 291 but as expected it is busy but keep trying - it is free!

Bigstevex,

What else can we do but vent our anger?

We are being robbed by people who hide behind unreasonable terms & conditions.

We actually help to keep these people in employment by using this card.

We were all attracted to this card because of the Pulsebeat scheme, now they have made it less attractive it makes it easier to move on doesn't it?

There are plenty of cards out there with no deals on just like this one has become. I have 2 other cards that I can use and there's nothing stopping me from getting another if I want. I don't have to feel ny sense of loyalty to these shysters.

I am going to give it a week and then I'm going to redeem what I've got. I'll keep the card live but won't use the card again. When and if things settle down, if they don't come up with a reinstatement and they flatly refuse to do so, despite all the pressure that will hopefully come to bare from us and the media, I will cancel the account.

I recommend that you all follow suit, vote with your feet. We don't have to put up with this and I for one will not.

If everyone threatened to cancel, then the person/persons who made this sly minded decision will hopefully be dragged over the coals by his/her employers - I wish! It would be even better if we could get a letter of apology from the CEO but I doubt that will happen - he will probably be off spending his fat cat bonus in the Caribean.

Hello again all of you aggrieved SonyCard users!

regarding a contact with Martin Lewis, I have attempted, using the Contact Us facility in this website, to send a email. You have to send it twice because the first time you send it goes to a FAQ area with a last resort contact, so make sure you can copy the contents of any email you send initially so that you can send a repeat to the second address.

A lot of hard work I know, but we have to try don't we.

If you guys do the same, it may force them into taking notice.

Here the addresses in order:

Martin@moneysavingexpert.com

and

furtherhelp@moneysavingexpert.com

Get emailing and Good Luck!

Hi guys,

At the suggestion of a friend I have sent emails with a summary of our problem to two other possible sources of help.

Please, please try and send these your stories and if they see that there are enough people who are aggrieved there is more chance that they will take up the cause for us.

Here we go:

watchdog@bbc.co.uk

info@theferret.org.uk

The latter one is probably more applicable to people who are based in Wales but that doesn't matter, the more widespread the better it will be from our point.

I've just sent my story off to both of them, (the same text to both).

Let me know how you all go on.

We have never redeemed any points and were almost at the 115,000 we needed for a television.

If you can afford to put 115,000 on a credit card, why can you not afford to buy a television, even the plasma displays only cost around 1000 pounds.

If you can afford to put 115,000 on a credit card, why can you not afford to buy a television, even the plasma displays only cost around 1000 pounds.

thermal

thats not how it works, these cards can be used (as I did) to buy everyday essential items.... supermarket shopping, petrol etc. etc. and then the balance paid off at the end of every month so you can keep earning your points, used like that for several years you create a healthy stash. Until that is fonycard pulls the rug from under you.

I can assure you there is no way...with 2 young kids I could afford blow a grand on a tv.

I have had a short response from Money saving Expert, (AdditionalAdvice), and they have forwarded my report to the editorial team.

Let's hope something comes of it.

How are the rest of you doing?

Hi,
I previously posted only 2 days ago on this forum and already there has been quite a few replies! I guess this has really annoyed a lot of people, which although is not great, it does mean that there is good support and a number of people that might be able to make this big enough to make a change?

As well as writing to all the other addresses posted, and contacting the BBC watchdog e-mail address. I also sent a RECORDED DELIVERY letter to the following address:

MBNA Europe Bank
Marketing Team (Sony Pulsebeats)
PO BOX 1004
Chester, Chester
CH4 9WW

I haven't had a reply yet, but I will be tracking through the postal service.
As soon as I hear something back I will post again!!

I've just looked at my statement and seen that I've just had over 17,000 points removed in one go from my account. If they had come off in a rolling manner then I would have noticed a few hundred go off and I could have spent them then. I'm pretty angry about that and have been onto customer services, the person I spoke to there said that he would contact the marketing team to see what they could do. He said that he would call me back in less than a week, so that's before Dec 24th.

There is no mention that points expire on the pulsebeats web site. In fact in the FAQs section there is a comment that says you don't have to spend them straight away and can save them towards over 600 Sony products featured in the SonyCard rewards brochure.

21,000 points removed yesterday. Customer services totally indifferent to my (our) plight when I rang and it appears that 5+ years of loyalty counts for absolutely nothing. I was told to spend points remaining quickly in case more are removed, but she could not tell me when or how many would go. And this is a bank?

Does Sony realise the impact on its reputation? Does it care? I suspect that actually it must do in these difficult times, so perhaps there is hope that commonsense will prevail. If not, there are many, many other credit card options out there.

Are there are any legal experts among the readers of this thread who know our position? Surely, if I have, say, a 2,000 credit limit I can spend no more than this every month and cannot receive more than 2,000 Pulsebeats in a month if I max-out the card, so how can 21,000 Pulsebeats be deducted in one go?

I cannot convey in words just how angry this has made me, as I was about to place an order yesterday but no longer have enough points.

I will be supporting everyone else as this campaign grows by writing to all the suggestions in this thread.

GLENN

Welcome to all the new sufferers! There must be thousands out there - we need your voices!

I have actually redeemed 10,200 of my remaining points gainst something that I don't really want or intended having just so that SonyCard and MBNA couldn't grab them back. I am now left with around 4,000.

I had a reply from MBNA complaints dept. but as per usual it takes them 28 days to respond because they have to investigate the problem. What the hell there is to investigate I cannot fathom but I suspect it is just delaying tactics, because whilst they are "investigating" they are not offering any reassurance that they aren't going to keep on plundering my points.

Write to all the orgnisations I have noted. You might also get in touch with Trading Standards. They can also be reached on-line.

I only just found out, when paying my Dec statement, that my points were reduced to 43870 from last month's 103000. I have been saving since inception for a laptop worth 150000 points.

It was a tremendous shock. I only discovered the 3 year expiry clause when I rang MBNA - and complained vigorously along with an e-mail for the attention of MBNA chairman. I have also written a letter to the SUKL ( Sony UK Ltd) chairman- at the Norfolk address where you redeem the points -urging to re-instate the points. I have threatened to write to Daily Mail as well and cease using Sony Card if no satisfactory resolution is offered.

I believe Credit Crunch may have prompted their action - as this has not happened previously. I will trawl through all the messages and obviously support any group effort in order to recover the lost points. I am also redeeming the balance of the points for a less desired item as I am sure they will be 'stealing' the points back every month they go over 3 years!

If anyone feels like paying them a personal visit their actual address is:
Stansfield House,
Chester Business Park,
Wrexham Road,
Chester,
CH4 9QQ

Hello fellow MBNA sufferers. I too found in my recent December statement that I had lost 70,000+ Pulse Beats - worth several hundred pounds. Like all of you, who have contributed to this thread, I have called MBNA to ask for these stolen points to be fully restored. Until I came across this forum, I thought my situation was an isolated incident. Now that I know this affects so many good people, I am even more distressed and annoyed at the blatant underhand behaviour by the faceless and nameless individuals at MBNA, who have not even had the decency or courtesy to contact me after several calls. Again, like most of you, this has happened all of a sudden, without prior notice, and it is certainly not easy to accept these aggregated, rolling months worth of expired points. We loyal customers have earned these points -worth several hundreds of pounds - and have not consciously decided to lose them through any casual oversight. As some of you have already taken this further with the BBC and the Ombudsman. I will wait to see what responses they provide. In the meantime, I will be seeking legal advice on how to pursue this with MBNA, if the persist in failing to entirely resolve this in a satisfactory and morally correct way.

I'm sure you lot will have plenty of fun pestering the life out of these guys for your points back!!

I understand that the original card issuer is from MBNA, however Sony UK operate the same pulsebeats service for the Sony Card http://www.sonycard.co.uk/

quote:

"According to John Briesch, Sony president of card marketing and services says: ˜The Sony Rewards Program was created to reward our customers for their loyalty to Sony."

Howard Marsh is Marketing Director for Sony UK Ltd.

Howard Marsh
The Heights
Brooklands
Weybridge
KT13 0XW
Surrey

-------------

Tel: 01932 816000
Fax: 01932 817000

www.sony.co.uk (http://www.sony.co.uk)

-----------------------------
* Marketing Director - Howard Marsh

howard.marsh@uk.sony.com
-----------------------------
* Managing Director - David Pearson

david.pearson@uk.sony.com
-----------------------------
* Marketing Executive - Elaine Rees

elaine.rees@uk.sony.com
-----------------------------

Hello all. I've had 28000 points removed in the Dec statement. Same as you all - i'm not impressed. Even with some notice, i could have redeemed points and got a digital camera and hifi - the customer service here is appalling. I rang MBNA and was told to call Sony directly to complain on 0870 0362 444. What chance of any reinstatement of points. As most people the reason i collected points was to get an expensive TV or laptop. There appears to be no loyalty whatsover - is it too difficult for Sony/MBNA to just give some notice of expiring points - clearly yes!

I have now redeemed the balance of my pulse beats (having been deprived of 60000 beats for the item I was saving for). I am wondering if the contract by which they expired our points may be subject to Unfair Contract Terms legislation. MBNA said that Sony Card are not obliged to notify the card holders BUT this is not specified in the contract. I feel it may be worth getting together and pursuing it under this legislation - any lawyers among you may be able to help. It states in the Act (quote from www.consumerdirect.gov.uk (http://www.consumerdirect.gov.uk) site):-

"Unfair terms in contracts - what is an unfair term?

An unfair term in a contract covered by the Unfair Terms in Consumer Contract Regulations (UTCCRs) is not binding on you.
Test of fairness

A term is unfair if:
Contrary to the requirement of good faith it causes a significant imbalance in the parties' rights and obligations under the contract, to the detriment of consumers.'Good faith' means that traders must deal fairly and openly with you.
Although standard terms may be drafted to protect commercial needs, they must also take account of your interests and rights by going no further than is necessary to protect those legitimate commercial interests."

I do not feel they can decide that they are not obliged to notify us of the expiry of the points if it is not explicitly mentioned in the contract. Therefor we are also right in claiming that they should have notified us and re-instate the points. It is clear that they are doing this in a sneaky way to reduce their liability due to Credit Crunch. I also feel they certainly haven't dealt with us in 'Good Faith'.

The more I think about this, the more it makes me angry!!! How any company can just expire points without any notification!! It is so underhand and deceitful...!!!! Especially when your a Global brand leader such as Sony!!

I have sent letters now to all those people who have been listed on this forum and just completed an e-mail to each of the three exec's at Sony UK as detailed above.

I can only recommend that everybody that has posted also does the same!!!
If anybody gets a positive result, please let me know.... !!

:mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad: :mad:

I have looked at the Sony card website and looking at the so-called deals for points available, the card appears to be no better than a standard 1% cashback card like egg money for example given what the points can actually be redeemed against. The cashback is added to your account once a year.

I suggest anyone with a Sony card vote with their feet. MBNA are sharks. And the Sony card appears to be rubbish. Cashback is better as you can spend it on what you like, even superior better value products from brands like Panasonic.

I am pleased to have this thread. To my disgust tonight I have found out that my sonycard has been deducted of 170,000 points. I have been saving almost since its inception for a large screen TV.

Speaking to MBNA tonight the officious telephone operator informed me of the '3 year rule' which was news to me. I think that we may have a claim as the conditions were not made clear and there were no warnings on the statements. I also have a Virgin MBNA card and the points accumulated are only null and void if the card is not used for 3 years.

Has anymore had any success with their complaint letters?

i will post in more detail later as no time at mo, they took 35,000 off me in dec and i'm livid, i am making enquiries with trading standerds to see if we have any redress, until then i will not spend another penny on that card or purchase another sony product, there may be some issues re consistancy and fair trading etc but will keep posted

Fellow victims,

Please, please let me know if you make any progress with your individual cases.

I was the guy who originally posted the thread and the response has been staggering to say the least.

Does anyone know of any other forums that have had similar threads to this? Has anyone amongst you posted anything on these forums?

let us all know where you have been surfing and get all the forums to form a network.

Surely if our voice is loud enough then something has to be done?

Happy New Year everyone and good hunting!

Here's hoping you are a genuine poster and not a troll...

Hello Sonycard,
to say you guys spoilt my families and no doubt countless other peoples christmas is an understatement, it has been a very upsetting experience. I don't understand why you couldn't notify of this information to reset the pre 2005 points age back to zero at the time of your take over or even better 1 month before our points where due to expire?
The fact you're service representative told me to hang on before I could claim a new tv I find especially hard to swallow when the next statement came through with all my points removed. It's like I was robbed blind after being a loyal customer for many years.

Hi Jimmy, please contact email address and we can work to resolve....

Hi Jimmy, please contact email address and we can work to resolve....

:cool: Well i hope you are genuine, and also concur with jimmyvx. I want my points back and have emailed the email address you suggested. I look forward to receiving a response ASAP.

I too wrote to Sonycard after having pulsebeat removed and have just received the following email from them:

We write following your query regarding pulsebeats that have expired from your account.

We passed your comments onto our Head Office who have authorised us to reinstate your points balance on this occasion.

Please accept our apologies for any upset or inconvenience caused.

If you have any further queries please do not hesitate to contact us.

After seeing the post on the forum from Sony saying that they were looking at ways to make redemption easier so that customers don't have to wait to redeem and that they will stil expire after 3 years, I'm wondering whether to redemm them as soon as they get re-instated or to wait a bit longer to see what happens....

Reading between the lines, It sounds like sonycard could be about to do the decent thing, fingers crossed this is all dealt with swiftly.

I have had 20,000 points removed from my account

A letter was sent to MBNA who replied along the lines of "You should have read the small print" or to put it another way "Get Stuffed"

Card is now in pieces on its way back to MBNA Customer Services General Manager, hopefully a lot more will follow if this forum is read by enough brassed off people.

From the other responses I would say this was a planned attack by MBNA to claw back cash which they had committed to their customers.

I lost 200, multiply that by the thousands who use the card and it starts to look like that ad with the three banking blokes, two of whom are looking for ways of skinning their clients is right.

Get a cashback card and then you can buy stuff off sites that offer value and a full selection.

I wanted a Hi-Fi from Sony , everyone I asked for was out of stock and they could not tell me when it would be back in again, while this was going on the catalogue was still showing it as available.

I sometimes wonder if they put end of lines or slow selling stuff in the Pulsebeats catalogue to shift it off their stock?

We are obviously concerned by the anger caused by the recent expiry of points and wanted to address / resolve the issues raised.

Firstly, under the Sony Card terms, points expire three years after they are received. This has always been the case.

However, the points which expired last month relate to those earned prior to November 2005. This was the date that administration of the points passed from HBoS to MBNA. For simplicity and to avoid confusion in card members minds we decided to reset the points age to zero from that date.

The effect was that, as a token of good faith, we extended the life of these points to allow card members more time to accumulate and redeem even better rewards. Sadly, we cannot allow points to continue in perpetuity, so from now on points will expire after their three year life is completed.

As a result of feedback, we are looking at ways in which we can make redemption even easier so that members will not have to wait to redeem. We will also be looking at how points expiry is communicated in the future.

In the meantime, as a token of our good faith to our members we are actively reviewing individual cases with a view to finding a mutually beneficial resolution.

If you would like to contact us directly you can do so at sonycard@eu.sony.com and we will happliy consider your case.

First of all, you ask for each individual to contact you with their own specific case, (at least that is the way I read it). If you have actually gone through and read all of the posts to this thread, it is quite clear that most if not all have approached you already. If they have not approached Sony Card then they have directed their concerns to MBNA Europe, which I have done. As yet I have only had a short acknowledgement with a promise of getting back fully in 28 days, (by which time more points will have been removed no doubt!).

I am fully aware and understand the terms and conditions and the fact that the 3 year rule was not imposed by HBoS. Why I do not know, because as is normal, nobody at either Sony Card or HBoS could be bothered to keep us informed.

So you and MBNA decided as an act of good faith, when MBNA took the reigns, decided to zero the points age. Do you not think it would have been appropriate to inform us, the customers, of your intentions?

We were left in the dark - totally, thinking that the points were valid in perpetuity, (the word you have used), until one fine day in December of 2008 when we all received our statements letting us know, without notice or warning, that you had taken the points off that we earned by using your card, (and you having been payed commissions in the process for us doing so). So its a win-win for Sony Card/MBNA and lose-lose for the customers.

I was passed from MBNA to you and you sent me back to MBNA when I queried. Neither of you would tell me what was going on apart from quoting the terms and conditions, (of which there are two different sets by the way), the terms and conditions that you are hiding behind and decided to impose in such a reckless retrospective manner.

There are items in the Pulsebeats catalogue that are impossible to save for even if people maxed out on their cards every month. Is that your intention? Do want to lead people into serious debt? If it is, I find it very irresponsible, especially in the current financial climate.

Obviously, if the points were left in perpetuity, there is a possibility that over time, your customers could save enough points for the high value items, but I strongly suspect that that is then opposite of what you would wish.

You really ought to have kept people informed throughout. The statement would have been the obvious vehicle for this. It could have stated how many points were due to be cancelled on the next statement, giving notice so that they could be redeemed. We should all have been given at least 3 months notice of the mass point cancellation. You say that you were not obliged to do anything of the sort - we are your customers for goodness sake! Is this how you treat your customers? With a total dismissiveness?

I lost nearly 13,000 points in one fell swoop, with out notice or warning - Happy Christmas from Sony Card! Some customers have lost up to 140,000. Do you really think that that is fair?

I feel that my/our integrity is intact. As for Sony Card and MBNA, well it is apparent that your integrity is in total tatters. You have a lot of repairing of customer relations to do.

As I have said, I have already contacted both of you on an individual basis to no avail. So as everyone else. That is why this thread went up on this forum in the first placw and now it seems you have a collective problem that has been brought out into the open.

I strongly suggest that you deal with this on a very urgent basis.

Reading between the lines, It sounds like sonycard could be about to do the decent thing, fingers crossed this is all dealt with swiftly.

I've had the same email as you jimmyvx - and apparently they've credited my account with the 28000 points they removed. I have though asked the question about when my points will next expire! If they can give me an answer to that then i agree Sony have done the decent thing.

I am still confused as to whom the Sony Pulsebeats are issued by; I took out my card when they were based in Dunfermaline under a Scottish Bank

MBNA took the business over and now it is a bit of a bun fight.

The people in Diss who run that woeful catalogue decry any responsibility for its content or stock level ,Sony say it is nothing to do with them, MBNA just send you bland letters saying in real terms BOGOFF.

So who is the power behind the throne so to speak , has one got a name and address for the other losers to be able to bang on their door

I've had the same email as you jimmyvx - and apparently they've credited my account with the 28000 points they removed. I have though asked the question about when my points will next expire! If they can give me an answer to that then i agree Sony have done the decent thing.

I've not emailed sonycard yet to get a response, as I needed to gather some info so as to fully detail the facts and will email them shortly. So nothing communicated or credited yet. Hopefully this will be dealt with in the right way and my faith will be restored.

It would nice to be have some personal communication from a decision maker.

I called them 3 times on 3 different days to complain about it.
First time, he told me the points were deducted because they have an expiration date of 3 years. Then he advised me to complain to Sonycard. I didn't ask him for the Sonycard number, and he never offered it to me either. I said his response is not good enough for me, is there someone else I can complain about this to. He said my best bet is to write to MBNA about it.
I hung up, thought about what he said, then realised it doesn't sound right, because he said "3 years" but 3 years from when?! I certainly will never spend 6654.66 in one month on my Sonycard, be it 3 years ago or now!

So I called them up the second time, and a different operator (who sounds ethnic of origin) completely refused to talk to me about it. He insisted he wasn't trained to discuss such issues, and insisted I should call Sonycard to complain instead. He offered me the Sonycard number, and I called it.
Lady at Sonycard told me she's sorry but the crediting and deduction of Pulsebeats is something that the guys at MBNA are responsible for, and she said I wasn't the first to complain about them (??) She advised me to put my complaint in writing to Sonycard so that they can then forward it to MBNA. I said the guy at MBNA told me to write to MBNA directly, so which is better? She said its up to me. Then I said wouldn't it be better if I wrote Sonycard a letter and CC it to the guys at MBNA? She said its up to me, but that if I wrote just a letter to Sonycard about this, the people at Sonycard could then forward it to the guys at MBNA.

I hung up, and thought about what she said... and somehow deep down I don't really know who to trust anymore. It sounds ... just weird.

Third time I call them up, firing all my questions now.
I said I agree there is a 3 year expiration on these Pulsebeats, but I certainly never spend 6654.66 in one go 3 years ago. Its obvious you've decided to deduct a whole chunk of Pulsebeats in one go in Dec 08 - a chunk of Pulsebeats which were accumulated slowly over the course of several months. Why deduct them all in one chunk in Dec 08?
He said "cos you first opened a Sonycard account in Dec 01, and we take that as the reference month for deducting Sonycard points".
What !!!!!!!!. Its obvious MBNA has decided to deduct points off everyone on Dec 08... don't tell me everyone who had their points deducted all first signed up for a Sonycard in December of some year???

He also said the people at MBNA are not obliged to notify customers when they will deduct points.
I said that when Sonycard was managed by Bank of Scotland, good ol' Bank of Scotland always sent me a notice a few months early to tell me that my Pulsebeats are expiring on what month and year, and that I must redeem them before that date or they will be lost.
How was I to expect that when MBNA took over, they would not be doing things the same way as Bank of Scotland, when MBNA has never sent me any letters to tell me this was the way they did things! It isn't even stated in their T&Cs.

He didn't have anything to say to that. And he said his manager will call me back in 48 hours. I said could you please ask your manager to call me back at the landline number I'm calling from? He said yes.

Then guess what? No phonecall came. Instead, when I checked my mobile phone yesterday and saw that it had a missed call. Ugh... NO! Can't believe it. Have sent a complaint to the sonycard email addy from one of your posts. Will write a formal letter of complaint to MBNA and Sonycard soon if I still don't get any joy from these folk. I'm thinking of just closing my Sonycard account if they continue to be so unreasonable and unfair.

Rach read post #40 this explains what was done to pulsebeats in 2005 and why they have suddenly expired Dec 08.

I recommend people check the subscribe to topic option at the top of the page in the thread tools menu, you will get instant updates via email when someone posts.

Hey, good result here. How long did it take for SonyCard to respond to you? Did you email or write to them? I've emailed a couple of times - but no response as yet. Please advise - as i expect everyone who has had points taken away will be interested.

I wrote a letter to Sonycard at their Diss address on 15th December. Since receiving the email, I emailed back asking when the re-instated points would expire. I have had another email that doesn't answer this question but says:

Thank you for your email regarding expired pulsebeats.

Please be advised the reason you have not experienced expiration before is due to when the card issuer changed from HBOS to MBNA, lifetime of all points prior to that was reset to zero at that points in time.

We forwarded your email to our Head Office and they have agreed that as a sign of good faith we can authorise crediting 4710 points back onto your account.

Please accept our apologies for any upset or inconvenience caused.

I stumbled on this thread today and whilst I'm sad to read so many tales of appalling customer service I'm at least comforted to know I'm not the only poor soul who's been shafted by the mighty Sonycard!

Like many on here I joined Sonycard about 6 or 7 years ago and have been a loyal customer ever since spending many thousands of pounds over the years with the specific goal of one day redeeming them against a really good high value item - in fact the Sonypoints was the prime reason for getting the card in the first place.

So, my troubles began in early December when I decided that due to the credit crunch I would supplement my xmas pressie budget with a couple of Sony gifts using my accumulated points. To my horror I discovered that I'd lost approx 50000 points overnight and without warning!

I then had the misfortune of having to speak to both Sonycard and MBNA customer services who only succeeded in winding me up by a) insisting it had nothing to do with them and pointing blame at each other and b) quoting the T&C's and telling me I should have read them 7 years ago and should have remembered they expired after 3 years - how very helpful! After numerous of pointless conversations I was given an address in Diss which I should write to. That letter was written and posted on 11th Dec and as yet I've yet to receive a response or even an acknowledgement. I chased a response up today and was told the post is slow in December (thanks very much Sonycard, very helpful!).

What really amazes me is the total disregard for customers and a compete lack of appreciation on how customers are feeling. I work for a large UK organisation with >10Million customers and like most organisations of that size our primary guiding principle in how we operate is customer experience. It's not surprising therefore we have a large and largely happy customer base - it's a pity that the people at Sonycard (or is it MBNA) don't recognise the same importance of having happy customers!!

Whilst I think we can all recognise that the 36month clause does indeed exist in the T&C's I find it quite astonishing that I should be told by MBNA that I should have remembered that particular clause from 7 years ago. There has been absolutely zero communications with customers over this and it's quite unacceptable that they should unilaterally decide to change policy on this T&C without any comms to customers - it's really simple Sonycard - all you had to do was write to us or put a note on our bills, it's not like you don't know where we live! So now some bright spark has had a great idea to save money - lets start taking customers points away and save ourselves a load of money from giving them rewards they've been saving years for - oh and why not do it just before xmas!

What I don't get is why a worldwide and highly prestigious brand like Sony would want to be associated with such a scandalous abuse of customer loyalty. I'm sure those in long trousers who sit in Weybridge will be cringing to read these various blogs about their shocking behaviour.

Well I for one will now be forwarding my letter from December to the email address provided by Sonycard and if necessary I will be writing to Watchdog, The Sun, The Daily Mirror and the execs in Weybridge until I get my points back. I'm encouraged btw to see that some people are now having points re-instated - I hope they do this for everyone regardless of whether they have noticed or claimed - if they have a conscience they will reimburse everyone.

One final point, now we know you've changed your policy, how are we supposed to manage our points balance - unfortunately I don't have the desire nor the will to log and manage my points over a 36month period so are Sonycard going to provide a mechanism for managing our points and as a minimum an early warning about any points which are due to expire - now that would be customer focused...

I wrote a diplomatic but firm letter to MBNA earlier this week and also sent an email last night to the sonycard email address posted.

This morning I was pleased to receive an email confirmation that all my points have been recredited with a 3 year expiry date.

Unfortunately I cannot verify this as the customer service line is only updated to the 2/1/9.

I suspect that the person responsible realises in retrospect that what initially seemed a good idea was inherently flawed and would not stand up to scrutiny if further action was taken by the cardholders.

I suggest that everyones writes a non confrontational letter.

regards

:j :j :j :j :j :j :j
EUREKA!!! A successful outcome to a very painful and long succession of letters to Sony, MBNA, a number of watchdog bodies, Trading Standards, directors at Sony and Finally posting on Moneysavingexpert!!

Funnily enough having recently redeemed 3500 points to ensure no more are deducted in January, my Sony headphones arrived today, along with an e-mail in my inbox on the same day from Sony Card advising the following:

Dear Mr #####

Thank you for your Letter regarding expired pulsebeats, please accept our apologies in the delay in getting back to you.

We forwarded your Letter to our Head Office and they have agreed that as a sign of good faith we can authorise crediting 41,405 points which have been added to your account as of today.

Please be aware these re-credited points have a 3 year life as of today also and that all terms and conditions are available on the members website www.sonycard.co.uk/members (http://www.sonycard.co.uk/members).

Please accept our apologies for any upset or inconvenience caused and do not hesitate to contact us if you have any further queries.

Kind regards

The SonyCard Team
__________________________________________________ ____________

If it helps, I have put the SonyCard e-mail address below that might also be worth contacting, if it helps others out there get their pulsebeat points reinstated!!

customerservice@rewards.sony.co.uk
I hope everybody else has some luck and this gives some light at the end of the tunnel to a number of people who have also had lost points!! :j
PS: I wait with bated breath to check that my Sony TV hasn't increased in point redemption cost!! and that the points are actually there!!!

Well - as posted earlier, i asked the question about when my next points would expire - didn't get a response to that but was told by email my credited points would expire 3 years from today. Funnily enough, just called MBNA and although SonyCard said my points were given back to me today - MBNA are still quoting me "less 28000 points". So i'll give it a few more days - and hopefully the Sony pigeon gets to MBNA and updates their computer systems accordingly.:p

I have had another letter from MBNA Europe again today.

Basically its an empty thankyou for my letter, (the one they have already acknowledged but done nothing about), and two lines saying that their "investigations" are taking longer than anticipated and that they will issue a response by 2 February '09.

It is signed by Gail Powell who is some sort of Vice President.

So that 28 days they promised has gone out of the window.

I am so glad that some of you guys have managed some successful progress. Unfortunately, they are still dismissing me and I'm not happy.

I have sent the copy of my letter to MBNA to Sony Card in response to their post on this site - we'll see what happens now.

Hi fellow Sony Card victims!

I am reporting a result!

At last I have had an email from Sony Card.

They are reinstating my points and they will be valid for 3 years.

They are also revisiting their flawed system for invalidating 3 year old points and the manner in which they give notice to the customer of their intention to carry out this invalidation.

The only thing is that just like Wildfireuk, I have redeemed 10,200 points for a MP4 player just to ensure they didn't take anymore points away. So I've ended up with something I didn't really want and it will take me another 3 years to accumulate the points I need to be well on the way to getting what I really wanted. So at the end of the day what they have given me back is almost the same as what I've redeemed. Still I suppose I've got an MP4 player, I expect I'll end up chucking it in the drawer with my other MP3 players!

But I expect everyone else is in the same boat - Que Sera Sera - (is that how you spell it?)

So it seems we are getting somewhere - it does feel better doesn't it or does it?

But just goes to show, they wouldn't listen to us as individuals, but when we all started shouting we made them listen.

Power to the people! (Sorry - I mean "customer" !)

Shanker - well done for kicking this off in the first place. The first thing i did when my points were taken away was a google search to see if anyone was in the same boat as me. Whether individually we all would have succeeded with our complaints and got points back is not known but i do believe this forum has helped raise serious issues with the current setup, and i do know that SonyCard are looking at informing customers when points will expire - lets hope this part is resolved - else makes sense to just spend your points and move CC to a cashback provider. Over the years, rewards have increased in points needed, when in fact as an e.g. televisions have got cheaper - so you'd think it would cost you less points - not so....

MBNA have confirmed that my points are back with me. I hope everyone gets a successful result ASAP.

Hi everyone, I too am pleased to report a positive response from Sonycard stating that they have re-instated my 40,000 points.

My thanks to Shanker who kicked this off because i'm sure this forum has been an influencing factor in this turnaround from Sonycard.

It's important though that they now turn their attentions to providing customers with a tracking mechanism so we know how when points will expire.

Now that they have reinstated your points I suggest you email SonyCard requesting that they allow you to return your unwanted MP4 player that was reluctantly purchased to avoid you loosing any further points and that they reimburse your account with the 10,500 points used in order to enable you to save for the item you really do want and need. After all if they hadn't taken away the points without telling you then you would still have these points as well. Worth a try and good luck.

Regards Reeny

Hi fellow Sony Card victims!

I am reporting a result!

At last I have had an email from Sony Card.

They are reinstating my points and they will be valid for 3 years.

They are also revisiting their flawed system for invalidating 3 year old points and the manner in which they give notice to the customer of their intention to carry out this invalidation.

The only thing is that just like Wildfireuk, I have redeemed 10,200 points for a MP4 player just to ensure they didn't take anymore points away. So I've ended up with something I didn't really want and it will take me another 3 years to accumulate the points I need to be well on the way to getting what I really wanted. So at the end of the day what they have given me back is almost the same as what I've redeemed. Still I suppose I've got an MP4 player, I expect I'll end up chucking it in the drawer with my other MP3 players!

But I expect everyone else is in the same boat - Que Sera Sera - (is that how you spell it?)

So it seems we are getting somewhere - it does feel better doesn't it or does it?

But just goes to show, they wouldn't listen to us as individuals, but when we all started shouting we made them listen.

Power to the people! (Sorry - I mean "customer" !)

Interesting thread - do you think given they have accepted what they did wasn't good customer service, they will now re-instate all removed points and notify all customers ...? Or only those who notice or look into it (on threads like this) and complain will get them back?

Well done for getting them to back down.

Anon

Hi guys,

I have replied to SonyCard who, as I told you all, informed me last week that they were reinstating my points and also that they were revisiting their methods of informing their customers, (us), of their intentions in the future.

For your information, I have sent this to them:

Dear Sony Card,

Thankyou for your very welcome email.

Whilst I am now assured that you are acting in good faith, I must ask you to ensure that there are no crossed wires or communication errors between you and MBNA Europe. Because of the experience of being bounced back and forth between the two apparently seperate organisations over the preceeding month or so, my confidence level is still at a low point regarding the way you liaise.

Will I be receiving any notification from MBNA, given that they have already sent me a letter saying that they haven't concluded any investigations yet and will be notifying me by 2 February 2009, (this is very close to my next statement date)?

I would also suggest that if possible, besides all of the modifications and amendments that you eventually intend to apply, because of the confusion over the fact that there are two sets of Terms and Conditions, (one set for the actual use of the credit card and one set for the operation of the Pulsbeats Scheme), you some how try and incorporate these for customer convenience and understanding.

Regards

Blah Blah Blah!

Thankyou all for your kind comments, but not necessary. I think that the level of ill feeling and disgust, if it had not been me then it would have been someone else who would have started the campaign.

My thanks go out to you lot who got your heads together with me so to speak. We needed to do this and we have had a successful outcome. Congratulations to you all!

My other thanks go out to the guys who created and continue to maintain this very excellent website and forum, which without it, we would not have had a vehicle and we would all have all been on our own, which I dare say SC/MBNA would have preferred, (together we stand, divided we fall - and all that!).

As for Martin Lewis, the financial editor chap on the Mail on Sunday, Watchdog and the Ferret, I hope that one day they are all in a bit of a fix and there's no one around who will help them but instead they are ignored, just like they ignored my messages. Fat lot of use they were, weren't they - I didn't even get an acknowledgement from any of them!

I'm not going to ask for my points back as Reeny suggested, quite frankly I've had enough. If anything, by way of an apology, Sony Card ought to give us some points for our trouble and the way they have treated us, but I'll leave that up to someone else.

I hope you all have a very Happy New Year

Bye for now!

A Result for me also!

I am pleased with the outcome, I don't want to go in to specifics but I have been compensated adequately for the world of pain I was put through. Sonycard have a customer who will now remain on their books at least another 3 years.

I firmly believe mbna didn't quite think through the consequences of resetting the age of historical points and not telling customers.

By putting their hands up now they are saving themselves a whole world of hassle in legal fees, investigations from the ombusdman etc etc. Which I and no doubt others where gearing up for. Obviously someone with a degree of intelligence and a conscience higher up in the sonycard pyramid knew what needed to be done and I tip my hat to them for being forthcoming.

Big thanks to shanker who's timely move to post in this forum has given us all the chance to vent our frustration and eventually put this to bed.

I expect there are others out there who perhaps haven't realised yet that their points have been deleted...Shanker is it worth editing you're first ever post so that anyone NEW can be directed straight on to post #40 (in bold) or even just copy the whole post 40 in there?

All the best
Jimmy

:T

:wave:

I just received a reply from MBNA and it's not good:

January 08, 2009

Dear Mr xxxxxxx

Account: xxxxxxxxxxxxxxxx

Thank you for your recent letter.

I apologise that you are not satified with the Pulsebeats scheme on your Sonycard.

The terms and conditions state that Pulsebeats expire on a yearly, 36 month rolling expiry, i.e. any points earned during the first year the account is opened will expire 36 months later at the end of the 4th year.

Regrettably, the terms and conditions for the Pulsebeats scheme are written and managed by Sony; not MBNA and, therefore, we do not have the ability to reinstate your expired points.

For further information you can visit the website, www.sonycard.co.uk (http://www.sonycard.co.uk), or alternatively you can contact Sony's reward vendor, DISS, on 0870 0362 444.

I trust this has clarified the situation. You may be interested in our on-line banking facility - visit www.mbna.co.uk (http://www.mbna.co.uk) and register to have instant access to review your account.

Yours sincerely

Alison Blance

Alison Blance
Customer Satisfaction Manager

I don't know why everyone else should get their points refunded and I shouldn't? I phoned customer services and the person there agreed that if it was true that other people were being refunded their pulsebeats then it was not fair that I shouldn't. I've also had the card for over 8 years and never lost any points before.

Caparn,
Have you emailed sonycard as detailed in post #40?

Caparn

Use this link:

customerservice@rewards.sony.co.uk

Also do as Jimmy says and look at post #40.

It seems that Sony Card call the shots over MBNA so contact SC and tell them or forward your email content to them. tell them you aren't pleased!

You will get your points back!;) ;) ;)

Thanks Shanker and jimmyvx. I've now emailed Sonycard with my details and problem.

Here is the direct link to post #40 from Sonycard in just case anyone else needs it:
http://forums.moneysavingexpert.com/showthread.html?p=17370143

:)

I emailed Sonycard direct and within a couple of days they sent me back a reply telling me that the points had been re-instated on my account.:T

However the Pulsebeats book is still very restricted re the products they offer in relationship to what items Sony market.

I will look for a way to clear off these points and then decide what I am going to do with my MBNA card

Hi just to let u all know i also emailed Sony direct using the link in post#40 and got a positive reply within 2 days saying that my 13,800 pusebeats have been re-credited to my account! And that was without sending any letters to SonyCard or MBNA so it looks as if anyone who emails to complain of their situation will have their points given back to them. Gonna blow the lot ASAP!!! LOL
Well done folks!

z

It is my firm opinion that the items in the Pulsebeat Catalogue are without, doubt end of line products that Sony are trying to get rid of.

For instance, the MP4 player I have recently redeemed 10,200 points for is an 8Gb version that has since been superceeded by a 16Gb and a 20Gb, yet neither of these feature in the catalogue. The 16Gb version is being ditched at the moment by Comet at the same 87 circa price as the old 8Gb, which they are also ditching.

Perhaps someone ought to start something up to try and get Sony to start providing some up to date, state of the art items. It won't be me though, I'm tired and worn out now! I will be only too pleased to contribute to someone else's campaign though!

Sony do a vast range of products with diverse prices; The Pulsebeats catalogue is filled with end of line stock or hard to shift items at top whack rates.

If you try to find the people responsible for stocking the items into the catalogue you get caught in a game of email ping pong.

The people at Diss say they have no control, MBNA say it is nothing to do with them and Sony normally tell you to ring MBNA.

Really rubbish rewards system, I am ditching the Sonycard and running with a Capital one card giving 1% per transaction.

At least with cash you can choose where and when to spend it.

Result
After sending a brief email to customerservice@rewards.sony.co.uk I got this reply:

Dear Mr Xxxxxxx
Thank you for your email regarding expired pulsebeats.
We forwarded your email to our Head Office and they have agreed that as a sign of good faith we can authorise crediting 18,134 points which have been added to your account as of today.
Please be aware these re-credited points have a 3 year life as of today also and that all terms and conditions are available on the members website www.sonycard.co.uk/members (http://www.sonycard.co.uk/members).
Please accept our apologies for any upset or inconvenience caused and do not hesitate to contact us if you have any further queries.

Kind regards
The SonyCard Team

Thanks to Shanker for starting this thread

After keeping an eye on this thread and seeing the results people were getting i emailed the address sonycard had put up. I got this mail back yesterday.

Dear Mr XXXX

Thank you for your email regarding expired pulsebeats.
We forwarded your email to our Head Office and they have agreed that as a sign of good faith we can authorise crediting 55,479 points which have been added to your account as of today.
Please accept our apologies for any upset or inconvenience caused and do not hesitate to contact us if you have any further queries.
Kind regards The SonyCard Team

It's still around 3000 point short, but after the messing around i was grateful to get those. I've ordered a handycam this afternoon and left very few points left on the account.

Can someone provide the link to the Sonycard Pulsebeats Catalogue/Rewards website as there appears to be two different ones with some differing products between the two!!

Regards

z
;)

Can someone provide the link to the Sonycard Pulsebeats Catalogue/Rewards website as there appears to be two different ones with some differing products between the two!!

Regards

z
;)

This is the correct one:
http://pulsebook.sonycard.co.uk
The one located at
http://www.sonycard.co.uk/members/thumbnails.asp?id=____4__1
redirects to the pulsebook site if you click "The Pulse Book" link on the page and all the products seem to cost more points and are out of date.

http://pulsebook.sonycard.co.uk/Default.asp?btyFill=1&&form_contents=&check=false

Rowey2507,

If you can check back 36 months and see how much you spent on your card in the very first month. Sony Card have given you back what you earned in the preceeding years/months. My guess is that the 3000 points you are down are what they are now starting to take off as a result of the 3 year rule.

I am a stickler for detail, as you all probably realise by now. Even though Sony Card haven't, up to yet, told anyone what is due to be taken away from us, I have a cruel accounting spreadsheet that keeps an eye on my finances. I have kept this going for over 10 years and I can see exactly what I've spent anywhere in that time, on a month by month basis. I have added a check in there for Sony Card points and also for all the other cards I use from time to time.

Take it from me, its nice to be fully loaded up with ammunition when you go to war!

By the way everyone, I'll be starting another thread soon which complains about the ASDA credit card. I went in to that deal when fuel prices were through the roof, (diesel was around 1.33 a litre). The card discounted at ASDA pumps by 2p a litre. ASDA are claiming that customer preference is for discounted instore items, so they have reduced the fuel discount to 1p. As a regular customer to ASDA, I don't recall being surveyed in this respect.

The Santander Bank have now took the reigns of this card and I suspect it is nothing to to with customer preference at all.

1p is as they say "hardly worth getting out of bed for", so it is probably more economic for me to fill up at a nearer Tesco filling station and use my Sony Card.

Watch this/that space!

:D :D :D :D :D :beer: :beer: :beer:

Example Unordered List

·Card abroad

·Name Preference

·Card due to expire, new provider soug

·Section 75 equivalent abroad

·citicard increasing APR on all its ca

·Barclaycard Buy & Fly formerly Mor

·Does CreditReport.co.uk Change Your R

·Credit Card fraud, Need advice please

·Do all current accounts with overdraf

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Has any one had any of their MBNA SonyCard Pulsebeats taken away

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